Frequently Asked Questions
If you're local to Seattle we suggest you make an appointment and bring the urn or box in person to our office. We are located in the heart of Ballard. We will take a small amount of your loved ones’ ashes and return the rest to the urn or box you bring.
What if I don't live in the area? We suggest you ask a great friend or go back to the funeral home and ask them to remove a tablespoon for each memorial. FYI... Most urns unscrew and most boxes have a screw or screws on the bottom. The screws are sometimes under felt circles. If you have any questions, please do not hesitate to call us.
Contact us or visit the Place an Order page to have a complete collection package sent to you. We will provide you with a USPS shipping package approved for ashes, including instructions, order form, and a screw-top tin with a collection kit inside. Place a tablespoon of your loved one's ashes in the collection zip lock bag and screw down the lid snug. Ship the complete package USPS Priority Express Mail Express from your post office. They will charge you your current local rate for the flat rate Priority Mail Express padded mailer. For Canadian clients, we recommend returning your package "Expedited Parcel" for approximately $25. We will contact you when the package arrives. We will return your beautiful memorial by USPS Priority mail without ashes returned, or Priority Mail Express for Cremated Remains with unused ashes returned. Both services require a signature upon arrival to insure they arrive safely in your hands. If you're in the Seattle area and wish to deliver your loved one's ashes in person, please call Leslie at (425) 295-4840 to schedule a drop-off appointment.
Collection Package:
Within one of our safes. Each production run is kept within a bin and each metal tin is wrapped within your order form.
You may send a personal check or money order with your collection package, or you can pay by credit card once we notify you that your loved one’s ashes have arrived. Please use the notes box on the order form to let us know the best way to contact you when your loved one’s ashes have arrived safely.
Your loved one’s ashes show up as a thin white foamy layer sealed within glass art forever.
Your loved one's ashes, sometimes create small bubbles inside your memorial. We nicknamed them “Spirit Bubbles”.
The Venetian and Celebration style Oil Lamps contain many Spirit Bubbles.
It’s dichroic glass. It’s the same material used in astronaut’s visors. It’s a thin sheet of metal over a thin sheet of glass. The accenting is gold or silver in very low light. The dichroic shows green and blue iridescence when lighting is added. It’s especially beautiful on the lighted base.
The hearts are approximately 3 1/2 by 3 1/2 inches and 16 ounces of solid glass. The orbs are approximately 3 inches across and 16 ounces of solid glass. The Angel Wings are approximately 1 1/8 inches across and 1 ounce of solid glass. The starfish are approximately 4 inches across and 16 ounces of solid glass. The Oil Lamps are approximately 5 inches across and 24 ounces.
The hearts, orbs, starfish and pawprints can have a short inscription on the underside. We have many standard shapes to choose from, and can do most custom designs. We recommend a first name, nickname or short phrase. We suggest something that helps you smile over time. Etching is $20 per memorial.
One tablespoon for each memorial to be created. Please watch the creation video, to see how the hot glass picks up about a half a teaspoon of your loved one's ashes, that are sealed within glass art forever. We return any unused ashes with your memorials, unless you'd like them respectfully spread in Washington's Puget Sound from our boat.
We prefer 2 tablespoons of your loved ones ashes for each Oil Lamp created.
Every memorial will have a small amount of ashes let over. Any unused cremated remains are returned with your memorial via USPS Priority Mail Express unless you choose our complimentary scattering service in Washington’s Puget Sound from our boat. It would be an honor to provide this service for your loved one.
The USPS permits cremated remains sealed within glass art to be shipped by Priority Mail. We also require tracking and signature confirmation on all shipments. If you would like us to respectfully scatter the unused cremated remains in Puget Sound, please initial the authorization on the Infuse Cremated Remains into Art Production form.
We understand that the shipping costs for these options can be a little confusing. They vary by order size, please see our Place An Order page for specific shipping costs. If you have any questions, please call Christina at (425) 802-5717.
Your loved one’s ashes are scattered approximately 1½ miles offshore from the location shown in this beautiful sunset photograph featuring our Aqua Navy Silver Starfish. We also provide a Certificate of Authenticity that includes the exact nautical coordinates of the scattering location.
All Hearts, Orbs, Starfish and Pawprints have unique pre-set ID marks stamped on their underside for perfect identification. The memorials for clients viewing in person, will be assigned letters. All others, for each production day will be assigned A1-Z9.
Shipping cremated remains through USPS Priority Mail Express is highly secure, utilizing specialized, clearly marked boxes and mandatory, high-visibility tracking to ensure safe handling. We've mailed over 80,000 times safely!
Orders are completed and delivered within approximately 8 weeks after we receive your collection package.
For an abundance of caution, Don't display memorials in direct sunlight, due to the possibility of magnification